Frequently Asked Questions

GENERAL QUESTIONS ABOUT TENNISTV


What is TennisTV?

TennisTV is the official live video streaming service of the ATP World Tour and WTA.

TennisTV shows more than 2,000 ATP World Tour and WTA matches a year and is available to watch through internet browsers on PCs and Macs, as well as on mobile and tablet devices (iPads, iPhones, Android tablets and Android smartphones).

In addition to live streaming, TennisTV also features full match replays for seven days, DVR (pause, rewind, fast forward) and the ability to watch up to four matches at one time with our exclusive Quad Screen option.

Apps are available for iPads, iPhones, Android tablets and Android smartphones.


How can I watch TennisTV? 

To watch TennisTV you need to have a valid subscription. You can buy Monthly or Annual subscriptions to TennisTV, as well as a Day Pass which give you 24 hours’ access from the moment you make your purchase.

A single subscription to TennisTV gives you access to live streaming from around the world on your computer, as well as up to two mobile devices for the duration of the subscription period.

There is some content available without a subscription on TennisTV - check out our Video page if you are interested in this. 


Why isn’t TennisTV working? 

If you are having any problems with TennisTV, please contact customerservices@performgroup.com

 

TOURNAMENTS ON TENNISTV


What tournaments are available on TennisTV?

TennisTV shows more than 2,000 matches a year. In 2014 we showed exactly 100 ATP World Tour and WTA tournaments.

See the Tournaments page on the website for more information.


Why are some tournaments not available to me?

Due to rights and broadcast restrictions we are not able to show every tournament on TennisTV in every country around the world. While these restrictions vary from tournament to tournament, as a general guide:

• ATP World Tour Masters 1000 tournaments have no rights restrictions and are available in every country around the world.
• ATP World Tour 500 and 250s are usually blocked in the country of that tournament.
• WTA Premier tournaments have no rights restrictions and are available in every country around the world.
• WTA Internationals are usually blocked in the country of that tournament.

For more information and specific tournament restrictions, click here

 

Are the Grand Slams available on TennisTV?

No. The Australian Open, Roland Garros, Wimbledon and the US Open are not currently available to watch as live matches on TennisTV.

 

QUESTIONS ABOUT WATCHING MATCHES


What is the streaming quality on TennisTV? 

Most live matches and Catch Up are produced in true 720p high-definition format. The streaming rates adapt to connection speeds and will range from 280kbps up to 2.4Mbps in HD.


What are the minimum system requirements for TennisTV? 

TennisTV needs to be accessed using Internet Explorer 8.0, Google Chrome Version 34.0 or Firefox version 3, with the latest Macromedia Flash Player plugin. It requires Flash Player 10 or later installed.


How do I make the screen full size?

When you click on a Live Match or Catch Up, in the top right of the screen there are four blue arrows that make a square. Click on those to make TennisTV full screen.


How do I watch multiple matches at once?

During live matches click Schedule on the right of the screen. This will open up a list of the matches available to watch live. At the foot of that list are four screen options (split screen, Quad screen and picture in picture). Select which option you would like to watch and the player will change to that option. Then drag the match(es) that you want into the blank screens.


How do I change the audio when watching more than one match at a time?

When you are watching multiple matches in multiscreen mode on a desktop or laptop, simply click on the match that you wish to listen to. To select another match, simply click on a different window.

When you are watching multiple matches in multiscreen mode on the tablet apps, you can touch the match that you wish to listen to. This will be indicated by a green line around the match window. To select another match, simply touch a different window.


Why can't I see statistics for the match I'm watching?

Match statistics are currently only available for ATP World Tour Masters 1000s, ATP World Tour 500s, and WTA Premiers at joint tournaments.


How do I rewind or fast forward the stream when watching a live match or catch-up?

To rewind the stream you can use the button in the bottom left-hand corner of the player to go back by 10 seconds with each click. You can also fast forward a stream on catch-up, or for a live match if you have paused the action, by clicking the relevant button.


Can I watch matches after they have finished (as time-shift, full-match replays, catch up)?

Yes. This feature is available on the TennisTV website on a desktop computer or laptop shortly after matches are finished. This is not currently available on the TennisTV website when viewed on a mobile or tablet device or on TennisTV Apps for iPad, iPhone and Android.


Can I download matches to watch later?

This feature is not currently available.


Is TennisTV supported by Chromecast?

Yes. TennisTV is supported by Chromecast when using a Google Chrome browser and the Chromecast browser extension has been enabled on a PC or Mac. Once enabled, you can stream video and audio content from TennisTV via the internet to your TV with Chromecast plugged into your TV HDMI plug.

Chromecast does not currently support TennisTV on tablet or mobile devices, or the TennisTV mobile app. For more information on how to stream TennisTV via Chromecast please contact customerservices@performgroup.com


Can I watch TennisTV using Airplay and AppleTV?

Yes. TennisTV and the TennisTV IOS apps are supported by Airplay and Apple TV. To use this, connect your IOS device and AppleTV to the same Wi-Fi connection then enable Airplay on your device to stream the content onto AppleTV.

For more information on how to stream TennisTV with Airplay and AppleTV please contact customerservices@performgroup.com

 


SUBSCRIPTION / ACCOUNT QUESTIONS


How much does TennisTV cost?

You can buy Monthly or Annual subscriptions to TennisTV, as well as a Day Pass which give you 24 hours’ access from the moment you make your purchase.

If you purchase access to TennisTV, you will be able to watch on your computer as well as up to two mobile devices for the duration of the subscription.

More information is available on the About TennisTV page.


I can’t log in/ TennisTV isn’t working. What do I do?

If you are having any problems with TennisTV, please contact customerservices@performgroup.com


I’ve forgotten my password. What do I do?

If you have forgotten your password please visit the Forgot Password page and enter your username or email address. You will be sent an email with a link. Click on this link and you will be able to re-enter your password.

You can also reset your password using the ACCOUNT area of the apps.


I’ve forgotten my username. What do I do?

Please contact customerservices@performgroup.com for assistance.


How do I switch to a different subscription package?

Please contact customerservices@performgroup.com assistance.


Why has my subscription renewed?

You will be charged a repeating annual or monthly subscription (depending on which package you selected), until cancelled by you or for as long as the payments are kept up to date.


How do I cancel my subscription?

To cancel your account please ensure that you are logged in on the website which you have an active subscription to and then go to the "My Account" page (link in top right hand corner when logged in). Please select the 'Unsubscribe' tab and click the 'Unsubscribe Button'.

Alternatively, please contact customerservices@performgroup.com

Note that if you subscribed with a Credit /Debit Card or by Paypal, you will need to make sure you cancel 2 working days before renewal or you will be billed for the next period of your subscription. If you are a Direct Debit customer, you will need to cancel your subscription 10 working days before renewal to avoid being billed for the next period of your subscription.


MOBILE ENQUIRIES


Do I need to download the TennisTV Apps to watch TennisTV on my mobile or tablet?

No. Videos on TennisTV will work on most iPhone, iPad and Android smartphone and tablet devices.


Do I have to buy a separate subscription for the TennisTV Apps if I have a TennisTV subscription? 

No. If you have an active subscription with TennisTV or any other affiliated website powered by TennisTV you can also use your login on the TennisTV apps for iPad, iPhone and Android to access premium content.


Do I have to buy a separate subscription for TennisTV if I have a TennisTV App subscription? 

No. If you have purchased a subscription to the TennisTV Apps for iPad, iPhone and Android, you can link your account to the TennisTV website.


How do I link my TennisTV account to a mobile device? 

If you have purchased a subscription to TennisTV you can link it to two devices as well as a laptop or desktop. If you wish to link it to your phone download the app from the iTunes or Android stores and sign in using your TennisTV login.


How do I link my mobile device to my TennisTV account? 

Any subscriber to TennisTV can use their account on a mobile device using a mobile browser such as Safari or Google Chrome. Additionally, subscribers can download the TennisTV apps and log in using their TennisTV account.

Any subscriber who first subscribes via an in-app purchase also has the opportunity to use TennisTV via a web browser. Please visit the Account section of the app and follow the instructions to link your in-app purchase to a TennisTV account.


How do I set up match alerts? 

You can set up match alerts in the TennisTV apps by clicking on the alarm bell symbol on the schedule. You will also get alerts for any match involving your favourite players. You can control your alerts preferences in the PROFILE area of the apps.


How do I select my favourite players? 

This facility is only currently available on the apps, and is specific to the device on which you set the alerts. Select PLAYERS and tap the alarm bell symbol alongside the player’s name. You may select up to five players from the lists shown. (Alerts are not currently available for players not listed in this section) Deselect your player by tapping on the bell again. Control your alerts preferences in the PROFILE area of the apps.


How do I watch multiple matches at the same time on mobile Apps? 

This facility is currently only available for the iPad. Select MULTISCREEN from the top menu. Alternatively, if you are watching a match and wish to switch to multiscreen from there, tap on the video stream and select the MULTISCREEN symbol from the overlay at the top of the screen.

If you wish to focus on one match, pinch out to view full-screen. Pinch in again to return to MULTISCREEN view.

 

WHAT TERRITORIAL RESTRICTIONS EXIST ON TENNISTV?

Unfortunately, we have to block some matches due to broadcast rights restrictions. In 2014, we are showing the tournaments below with the following broadcast restrictions:

 

Tournament Series Broadcast Restrictions
London ATP World Tour Finals None
Indian Wells ATP World Tour Masters 1000 None
Miami ATP World Tour Masters 1000 None
Monte-Carlo ATP World Tour Masters 1000 None
Madrid ATP World Tour Masters 1000 None
Rome ATP World Tour Masters 1000 None
Toronto ATP World Tour Masters 1000 None
Cincinnati ATP World Tour Masters 1000 None
Shanghai ATP World Tour Masters 1000 None
Paris ATP World Tour Masters 1000 None
Rotterdam ATP World Tour 500 Not Available in The Netherlands
Rio ATP World Tour 500 Not Available in Brazil
Dubai ATP World Tour 500 None
Acapulco ATP World Tour 500 Not Available in Mexico
Barcelona ATP World Tour 500 Not Available in Spain
Hamburg ATP World Tour 500 Not Available in Germany
Washington ATP World Tour 500 Not Available in USA
Beijing ATP World Tour 500 Not Available in China
Tokyo ATP World Tour 500 Not Available in Japan
Basel ATP World Tour 500 Not Available in Switzerland
Valencia ATP World Tour 500 Not Available in Spain
Brisbane ATP World Tour 250 Not Available in Australia
Chennai ATP World Tour 250 Not Available in Indian Sub-Continent
Sydney ATP World Tour 250 Not Available in Australia
Auckland ATP World Tour 250 Not Available in USA & New Zealand
Montpellier ATP World Tour 250 Not Available in France
Memphis ATP World Tour 250 Not Available in USA
Marseille ATP World Tour 250 Not Available in USA & France
Sao Paulo ATP World Tour 250 Not Available in USA & Brazil
Casablanca ATP World Tour 250 Not Available in USA & Morocco
Houston ATP World Tour 250 Not Available in USA
Bucharest ATP World Tour 250 Not Available in Romania
Oerias ATP World Tour 250 Not Available in Europe
Munich ATP World Tour 250 Not Available in USA & Germany
Nice ATP World Tour 250 Not Available in France and French-speaking African countries
Halle ATP World Tour 250 Not Available in USA & Germany
London (Queen’s) ATP World Tour 250 Not Available in Europe
Eastbourne ATP World Tour 250 Not Available in Europe
Båstad ATP World Tour 250 Not Available in USA & Sweden
Newport ATP World Tour 250 Not Available in USA
Stuttgart ATP World Tour 250 Not Available in USA & Germany
Bogotá ATP World Tour 250 Not Available in Colombia
Atlanta ATP World Tour 250 Not Available in USA
Gstaad ATP World Tour 250 Not Available in Switzerland
Winston-Salem ATP World Tour 250 Not Available in USA
Metz ATP World Tour 250 Not Available in USA & France
Kuala Lumpur ATP World Tour 250 Not Available in Malaysia
Shenzhen ATP World Tour 250 Not Available in USA & China
Stockholm ATP World Tour 250 Not Available in USA & Sweden
Vienna ATP World Tour 250 Not Available in USA & Austria
Singapore WTA Finals None
Brisbane WTA Premier None
Sydney WTA Premier None
Paris WTA Premier None
Doha WTA Premier None
Dubai WTA Premier None
Indian Wells WTA Premier None
Miami WTA Premier None
Charleston WTA Premier None
Stuttgart WTA Premier None
Madrid WTA Premier None
Rome WTA Premier None
Birmingham WTA Premier None
Eastbourne WTA Premier None
Stanford WTA Premier None
Montreal WTA Premier None
Cincinnati WTA Premier None
New Haven WTA Premier None
Tokyo WTA Premier None
Wuhan WTA Premier None
Beijing WTA Premier None
Moscow WTA Premier None
Auckland WTA International Not Available in USA & New Zealand
Pattaya WTA International Not Available in USA & Thailand
Florionapolis WTA International Not Available in USA & Brazil
Monterrey WTA International Not Available in USA & Mexico
Katowice WTA International Not Available in USA & Poland
Bogotá WTA International Not Available in USA & Colombia
Kuala Lumpur WTA International Not Available in USA & Malaysia
Marrakech WTA International Not Available in USA & Morrocco
Oeiras WTA International Not Available in Europe
‘s-Hertogenbosch WTA International Not Available in USA & the Netherlands
Bucharest WTA International Not Available in USA & Romania
Båstad WTA International Not Available in USA & Sweden
Washington WTA International Not Available in USA
Tashkent WTA International Not Available in USA & Uzbekistan
Guangzhou WTA International Not Available in USA & China
Osaka WTA International Not Available in USA & Japan
Luxembourg WTA International Not Available in USA & Luxembourg
Istanbul WTA International Not Available in USA & Turkey
Quebec WTA International Not Available in Canada
Hong Kong WTA International Not Available in USA & China
Seoul WTA International Not Available in Korea
Tianjin WTA International Not Available in Japan


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If you have another question about TennisTV that isn’t covered above, please write to customerservices@performgroup.com or contact Live Support.