If you are experiencing any problems accessing the content provided on TennisTV.com we would like to help you find out what is causing the problem.

The service requires to be accessed using Internet Explorer 6.0+, Windows Media Player v.9 or above and the latest Macromedia Flash plugin. The live streaming area of the website (WATCH LIVE on navigation) is available to view on both PC and Mac operating systems and requires Flash Player 9.0.115 or later installed. Get the latest Macromedia Flash plugin.

 

Some of you may have experienced issues recently with Flash Player stopping working or not allowing videos to play.


This has been a global issue impacting users of a number of different AntiVirus clients including Checkpoint, where a particular component of the flash player has been mistakenly identified as a virus risk. The route cause has now been corrected by all the vendors so should not recur.

You can safely download it from here On the right in the green section is the download - run the file it downloads


 

For further information relating to System Requirements please visit: System Requirements and select the article specific for Tennis TV.

 

Live Coverage

Men's live streams are NOT available in the following geographical locations:

Live streaming of Rotterdam is not available in the Netherlands

Live streaming of Acapulco is not available in Mexico

Live streaming of Tokyo is not available in Japan

Live Streaming of Washington is not available in USA

Blackout will apply to the Miami and Cincinnati men's finals

 

Women's live streams are NOT available in the following geographical locations:

Europe PLUS Algeria, Egypt, Jordan, Lebanon, Libya, Morocco, Syria and Tunisia

Live streaming of the Sony Ericsson Open Men's and Women's finals on 3rd and 4th April 2010 is NOT available in the US.

Live streaming of Tokyo is not available in Japan

 

For further technical assistance please click on the relevant link below

In order to help with any technical assistance, please visit our User Support page first: User Support

For errors directly linked to Windows Media Player (WMP) or any of its components: Windows Media Player

For errors linked to Digital Rights Management (DRM) or licences: Digital Rights Management

For errors related to Audio/Picture Quality, Can't View Video please visit: Streaming and Downloading

For errors relating to site access: Site Access

For errors relating to live coverage or videos: Live Events

For errors relating to Java, Cookies, Flash and Quality: Other Assistance

To test your bandwidth: User support

For any other assistance: Home Page

If none of the articles contained in the above links enable you to access the TennisTV.com site or any of its components then please email customerservices@performgroup.com