My app doesn’t work/I can’t log-in to the app

There could be many reasons why you are not successfully using the Tennis TV app.

 

Is your username and password correct?

Please check your username and password. Remember, this is your Tennis TV username and password and NOT the password to your iTunes account.

If you subscribed before December 2016 and have not yet reset your password, please follow the instructions here.

 

Are you logged in already?

Check to see you are logged in via the left hand menu (accessible via the 3 white lines icon top left).

If it says Log Out at the bottom in blue and you can see My Account, you are logged in.

If you are logged in and there is no subscription on your device (you cannot access our content) you need to buy a subscription.

However, if you have already paid for a subscription and still can’t access our content, you may need to Restore your subscription. Please click here for instructions on how to do this.

 

Do you have the right app?

The old TennisTV app is no longer in use. The old app icon looks like this on your device. Please delete this app.

 

Please go to the iTunes Store to get the new Tennis TV app.

 

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If none of these work, please contact our help team by using the contact form below.

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