Tennis TV Update on Coronavirus
15th May 2020
An Update from Tennis TV
The ATP has extended the suspension of the ATP Tour through to July 31st 2020 due to the ongoing COVID-19 pandemic. Please read a full statement from the ATP Tour here.
We appreciate that Tennis TV subscribers may be wondering what this means for your subscription – we will be in touch in June with more information.
If you have any feedback or concerns surrounding your subscription, please contact us via email@example.com.
An Update from Tennis TV
Due to the ongoing outbreak of COVID-19, a decision has been taken by tournament organisers and the ATP Tour that the Tour will be further suspended until 13th July. Please read a full statement from the ATP Tour here.
We understand that this is extremely disappointing news for all tennis fans around the world who were looking forward to watching the grass court season. At Tennis TV, we are continuously monitoring the COVID-19 outbreak and are reviewing subscriptions in line with this.
We wrote to existing customers on Friday 20th March to announce we were extending their subscriptions by a total of 90 days. This means that customers who already have Tennis TV subscriptions will be able to continue to watch Tennis TV free of charge during this period. Subscribers can view their updated entitlement dates via ‘My Account’ once logged in via our website. More details are available in our statement below dated 20th March, within the ‘Your Subscription’ paragraph.
If you have any questions or concerns about your subscription, please contact our support team via firstname.lastname@example.org. Please continue to monitor this page for further updates.
A Message From Tennis TV
With the ATP Tour suspended due to the ongoing COVID-19 crisis, we wanted to get in touch with our subscribers to help you through this difficult time.
As huge tennis fans ourselves, we share your disappointment and look forward to watching live tennis again when the Tour resumes. We also understand that, for many, tennis isn’t your main priority at the moment but can equally be a wonderful diversion and a reminder of happier times.
More than just live
We are so proud that so many of you choose Tennis TV for our comprehensive live coverage. But there’s so much more to Tennis TV than the live tennis, and we would love you to spend some time exploring the vast range of content available. You can enjoy full match replays of more than 7,000 matches, including every match streamed live on Tennis TV over the past three years and classic ATP matches dating back to 1990.
Come back to Tennis TV each day to watch something different on the main channels and delve in deeper using the dedicated tournament pages or searching for a player. Let us know which matches you are enjoying, mention @TennisTV on social media and share with your friends too!
More Classic matches
During this time, we are continuing to work hard behind the scenes to ensure you have the best possible experience with Tennis TV – now and in the future.
We are adding more classic matches and new features in the coming days and weeks. Why not download one of our smart TV apps and enjoy some historic match-ups? Use My Channel to add classic or replay matches that you might have missed or want to watch again.
We are also further improving our customer experience across our apps and listening to customer feedback to make sure that when live tennis does resume, Tennis TV remains the best place to stream all of the action.
We announced last week that subscribers who subscribe directly with us via credit card or PayPal will be granted a two-month extension. We have now arranged for this to be extended to 90 days, including for Apple customers paying via the App Store. This additional period will be added automatically over the next 7 days and you don’t need to do anything else.
We will continue to keep subscriptions under review and act accordingly as the global situation develops. Unfortunately we are unable to automatically add free months to customers who subscribe and pay for Tennis TV via Amazon or Roku, so please do contact our customer services team if you paid via those platforms and would like to take up this offer.
We understand that in these difficult times, you may wish to unsubscribe from Tennis TV – we wish you well and would be delighted to welcome you back when tennis resumes.
Keeping you in touch
Tennis TV will keep you in touch by email when any further announcements are made. We will also use occasional push alerts to your mobile devices to alert you to new videos – please do enable these on your phone or tablet if you would like to receive updates that way.
Our customer service team remains available to answer any questions that you might have, and our help pages will be kept updated.
We wish you and your families well, and hope we can all get together again later in the year to celebrate the return of live ATP Tour tennis.
The Tennis TV team at ATP Media
19th March 2020
Joint statement by ATP & WTA: After careful consideration, and due to the continuing outbreak of COVID-19, all ATP and WTA tournaments in the Spring clay-court swing will not be held as scheduled. This includes the combined ATP/WTA tournaments in Madrid and Rome, along with the WTA events in Strasbourg and Rabat and ATP events in Munich, Estoril, Geneva and Lyon.
The professional tennis season is now suspended through 7 June 2020, including the ATP Challenger Tour and ITF World Tennis Tour. At this time, tournaments taking place from 8 June 2020 onwards are still planning to go ahead as per the published schedule.
Read the full joint statement here
Tennis TV statement to follow shortly
12th March 2020
The ATP Tour has announced a six-week suspension of the men’s professional tennis tour due to escalating health and safety issues arising from the global outbreak of COVID-19. Please read their full statement here.
In light of this update, all current Tennis TV subscribers who signed up via the Tennis TV website will have their subscription extended by two months free of charge, instead of one month as mentioned below previously. This will be automatically added to your account, so there is nothing you need to do. If you are an iTunes, Amazon or Roku subscriber, please contact email@example.com for further guidance.
We understand how disappointing this news is for tennis fans but would like to remind subscribers that Tennis TV and the full replay service remain available.
If you have any questions or concerns about your subscription, please get in touch with our customer service team via firstname.lastname@example.org. Please continue to visit this page for updates regarding coronavirus.
10th March 2020
BNP Paribas Open, Indian Wells
A decision has been taken by the Tournament organisers that the 2020 BNP Paribas Open will not take place at this time. Please read the statement from the tournament here.
We understand that this is very disappointing news for tennis fans around the world. We continue to monitor the global coronavirus situation and will keep this page updated if and when we receive information on the ATP Tour being affected – and how this may affect Tennis TV subscribers.
As a goodwill gesture in light of these unavoidable changes to the ATP Tour calendar, all active subscribers who subscribed through the Tennis TV website will be given a month’s additional subscription free of charge. This entitlement will be automatically added within the next seven days.
ITUNES, AMAZON AND ROKU SUBSCRIBERS
If you are an iTunes, Amazon or Roku subscriber, please contact email@example.com for further guidance.
We will be posting regular updates to this page as the situation evolves so please check back for more information.