Privacy Policy

SCOPE

This website is operated by Tennis Properties Limited (the operator of Tennis TV) a company registered in England with company number 03650220 whose registered office is at Thames House, Portsmouth Road, Esher, England, KT10 9AD. We comply with data protection legislation such as the Data Protection Act 1998. This policy regulates the processing of personal data relating to you and grants you various rights in respect of your personal data.

 

The aim of this policy is to tell you how we will use any personal data you provide through this website.  Please read it carefully before you proceed.

 

WHAT INFORMATION DO WE COLLECT?

 

In order to provide you with the services you require, we will obtain personal information about you (and your parent or guardian if you are under 16) from our websites, through any of our apps that you use and from telephone conversations, emails and written and verbal communications. These will include, for example:

 

  • your name,
  • you contact details such as address, email address, phone number
  • details that are relevant to the service(s) in which you are interested such as favourite players and your current location
  • your marketing preferences
  • information posted by or about you on our website or services such as in any blog or forum

 

Occasionally we may ask for date of birth, for example, where the service you require has age related restrictions.

 

We may supplement the information that you provide with other information that we obtain from our dealings with you or which we receive from other organisations, such as our other ATP Tournament Operators and the Sponsors & Partners (see below ‘ATP Tournament Operators and Partners’).

 

Information about other people

 

If you provide information to us about any person other than yourself, you must ensure that they understand how their information will be used and that you are authorised to disclose it to us, and to consent to its use on their behalf, before doing so.

 

IP addresses and navigation information

 

In order to understand how users use our website and services and to enable us to develop them, we may collect IP addresses, details of the browser you use, the times at which you access our website and services.  We would normally aggregate this type of information with similar information about other website visitors and content users.

 

WHAT ABOUT COOKIES?

 

In common with many other website operators, we may use standard technology called 'cookies' on our websites and our services. Cookies are small pieces of information that are stored by your browser on your computer's hard drive and they are used to record how you navigate  our website or use our services on each visit.

 

Our cookies are used to enable us to develop our websites and services and to enable you to properly navigate them.  We use cookies to collect personal information to enable us to reflect our customers’ interests and by noting who has seen which pages, properties and advertisements (including click through from emails), how frequently particular pages are visited and to enable us to determine the most popular areas of our websites and services. We may use cookies to enrich your experience of using our websites or services by allowing us to tailor what you see to what we have learned about your preferences during your visits to them.  Sometimes we may use services of third parties and they may use cookies on our behalf in order to provide their services.

 

The particular cookies we use on this website are as follows:

 

Functionality cookie

Strictly necessary (session cookie)

These cookies are essential in order to enable you to move around the website and use its features. Without these cookies, services you have asked for such as remembering your login details or shopping basket items cannot be provided. You will be unable to view subscription content without these cookies.

 

Functionality cookie (persistent cookie)

Activated by the user at sign in

 

These cookies remember choices you make such as the country you visit our website from, language and search parameters such as size, colour or product line. These can then be used to provide you with an experience more appropriate to your selections and to make the visits more tailored and pleasant. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

 

Analytics (persistent cookie)

These cookies collect information on how people use our Website or apps. For example, we use MixPanel cookies to help us understand how often customers use our apps, what videos they watch and highlight areas where can improve areas such as navigation. The data stored by these cookies links your browsing activity to your Tennis TV account.

 

Performance (persistent cookie)

These cookies collect anonymous information on how people use our Website. For example, we use Google Analytics cookies to help us understand how customers arrive at our site, browse or use our site and highlight areas where we can improve areas such as navigation, shopping experience and marketing campaigns. The data stored by these cookies never shows personal details from which your individual identity can be established.

 

Targeting or advertising (persistent cookie)

These cookies collect information about your browsing habits in order to make advertising more relevant to you and your interests. They are also used to limit the number of times you see an advert as well as help measure the effectiveness of an advertising campaign.  The cookies are usually placed by third party advertising networks.  They remember the websites you visit and that information is shared with other parties such as advertisers. For example, we use third party companies such as Criteo to provide you with more personalised adverts when visiting other websites.

 

Social media (persistent cookie)

These cookies allow you to share what you’ve been doing on the website on social media such as Facebook and Twitter. These cookies are not within our control.  Please refer to the respective privacy policies for how their cookies work.

 

You may also get cookies (including Flash cookies) from our sponsors and advertisers if you click on their links or adverts.  You should check their privacy and security policies to understand how they use cookies.

 

Preventing use of cookies

 

Most browsers automatically accept cookies, but you can usually change your browser to prevent them being stored.  With experience, you can usually choose to switch off all cookies or to allow only certain ‘trusted’ sites to place cookies.

 

PLEASE NOTE, IF YOU DO TURN COOKIES OFF, THIS WILL LIMIT THE SERVICE THAT WE ARE ABLE TO PROVIDE TO YOU AND MAY AFFECT YOUR USER EXPERIENCE

 

Web beacons

 

Some of our website pages may contain electronic images known as web beacons (sometimes known as clear gifs) that allow us to count users who have visited these pages. Web beacons collect only limited information which include a cookie number, time and date of a page view, and a description of the page on which the web beacon resides. We may also carry web beacons placed by third party advertisers. These beacons do not carry any personally identifiable information and are only used to track the effectiveness of a particular campaign.

 

USE OF OUR SERVICE BY THOSE UNDER 18

Our website and our services are directed to, and intended to be used by, those aged 18 and over.  If you are under 16, you will need the permission of your parent or guardian before registering on the website or to subscribe to our content and we may require your parent or guardian to confirm that they have given permission.  We may ask for their contact details so that we can check that they have done so and may carry out checks to confirm that the details you have given us are correct. 

 

We normally only send newsletters and offers and opportunities to those under 16 where their parent or guardian has given consent to them being sent.  Parents or guardians of those under 16 can change their mind at any time (see ‘Newsletters, Offers and Opportunities’ below).

 

HOW WILL INFORMATION ABOUT YOU BE USED?

 

All personal information that we obtain about you and/or any other person whose details you provide will be recorded, used, and protected by us in accordance with current data protection legislation, our Terms of Use, our Terms and Conditions for the services you have chosen and this Privacy Policy.

 

We will primarily use the information we collect :

 

- for registration and general administration including verification, security checking and administering the services you have requested;

- to verify access to age restricted content

- to provide the services you have requested from us

- to communicate with you in the event that any services requested are unavailable or if there is a query or problem with your requests

- for record keeping purposes

- to track and analyse activity on our website

- to carry out market research so that we can improve our website and the services we offer

- to create an individual profile for you so that we can enhance your user experience such as by personalising the service we provide to you,  to understand and respect your preferences and to provide newsletters and details of relevant offers and opportunities where you have agreed to receive them

- to meet legal, regulatory and compliance requirements;

- to monitor and analyse the use of your account to ensure compliance with our terms and conditions and to prevent, investigate and/or report fraud, terrorism, misrepresentation, security incidents or crime;

 

Disclosing your personal information

 

In order to provide our products and services, we may, occasionally, appoint other organisations to carry out some of the processing activities on our behalf. These may include, for example, other ATP Tournament Operators, technology hosts, printing companies and mailing houses. In these circumstances, we will take appropriate measures to ensure that your personal information is properly protected and that it is only used in accordance with this Privacy Policy.

 

We use a specialist third party payment company to process your payment information if you choose to subscribe to our fee-paying services.   We do not receive any of your payment card details.

 

ATP TOURNAMENT OPERATORS AND SPONSORS & PARTNERS

Tennis Properties Limited is owned by a number of other organisations that provide the ATP tennis tournaments (the ATP Tournament Operators). A full list of the ATP Tournament Operators is available on our help pages.

 

From time to time we and the ATP Tournament Operators secure sponsors and other commercial partners (together Sponsors & Partners).

 

INVITATIONS, NEWSLETTERS, OFFERS AND OPPORTUNITIES

Tennis Properties would like to contact you and/or any person whose information you provide to us to invite you to enjoy other services, to provide newsletters and to provide details of offers and opportunities that are available and about a range of other initiatives available from us. 

 

Additionally, we and the ATP Tournament Operators would like to contact you and/or any person whose information you provide to provide details of offers and opportunities that are available from the ATP Tournament Operators and/or the Sponsors & Partners. 

 

Typically, the communication methods used for these invitations and offers would be by post, telephone, text/picture/video message, email or by personalised on-screen message.  

 

Details of how to opt-in to or opt-out of receiving details of offers are on relevant pages of this website, in relevant forms you complete and/or will be in the electronic message you receive. 

 

Subscribe / Unsubscribe

 

You and any other person whose information you have provided to us can change your/their mind about whether you wish to receive details of offers and opportunities at any time by using any of the methods shown below (see the section ‘How to contact us’ below) or by following the instructions with each offer received.

 

TRANSFER OF YOUR INFORMATION OUTSIDE THE EEA

In order to provide the products and services you request, we may transfer some of your information to countries outside the European Economic Area, some of which do not protect privacy rights as extensively as in the United Kingdom.  We try to limit the transfer of any personally identifiable information but if  we do transfer your information to these countries, we will take proper steps to ensure that it is adequately protected.

 

LINKS

Our website contains links to other websites that are not controlled by us. These links are provided for your convenience and interest but we are only responsible for our privacy and security policies and practices.  We recommend that you check the privacy and security policies and procedures of each and every other website that you visit so that you understand how they will collect, use, share and protect your information.

 

MONITORING

We may monitor or record telephone calls and live chats for security purposes and to improve the quality of the services we provide to you.

 

SECURITY

We take the security of personal information seriously and have implemented technical and organisational measures designed to secure your personal information from accidental loss and from unauthorised access, use, alteration and disclosure. However, the Internet is an open system and we cannot guarantee that unauthorised third parties will never be able to defeat those measures or use your personal information for improper purposes.

 

SALE OF OUR BUSINESS

In the event that we sell our business or it is integrated with another business, your details will be disclosed to our advisers and any prospective purchaser’s adviser and will be passed to the new owner(s) of the business.

 

YOUR RIGHTS TO ACCESS YOUR INFORMATION

You are entitled to receive a copy of the personal data that we hold about you. The same right applies to any other person whose personal data you provide to us.   We may require you to provide verification of your identity and to pay a small fee towards the cost of administering the request.  The current fee is £10.

 

UPDATING YOUR INFORMATION

 

We encourage you to promptly update your personal information if it changes.

 

You may update or correct, your personal information at any time online in relevant areas or by contacting us in writing or email (see ‘How to contact us’ below).

 

Please include your name, address and/or email address when you contact us as this helps us to ensure that we accept amendments only from the correct person. If you are providing updates or corrections about another person, we may require you to provide us with proof that you are authorised to provide that information to us.

 

CHANGES TO OUR PRIVACY POLICY AND OUR SPONSORS & PARTNERS

 

Privacy laws and practice are constantly developing and we aim to meet high standards.  The ATP Tournament Operators are also are keen to work with new Sponsors & Partners who will be able to enhance the services provided and who may bring new opportunities for you to enjoy.

 

Our policies and procedures and the list of Sponsors & Partners are, therefore, under continual review and we will, from time to time, update them.  As such, we suggest that you check this page periodically to review our latest policy and the list of Sponsors & Partners to see who the ATP Tournaments are working with. 

 

HOW TO CONTACT US

If you need to contact us about this Privacy Policy, to change any of your personal information, please contact us as follows:

 

Email: help@tennistv.com or by using the ‘Contact Us’ form on our website.

 

If you need to contact one of the ATP Tournament Operators – you can use their contact details on the ATP website.